(+86)755 2321 9635
sales@rekotechnology.com
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FAQ

1. How can I get the quotation?
We will submit the quotation in 12 hours if getting detail information during working days.
In order to quote you earlier, please provide us the following information together with your inquiry.
1) Detailed drawings ( CAD/PDF/DWG/IGS/STEP/JPG file is available )
2) Material requirement.
3) Surface treatment.
4) Quantity (per order/per month/annual).
5) Any special demands or requirements, such as packing, labels,delivery,etc.

Let us know if your project is urgent,that we can specially quote you more faster.

 

2. How do you guarantee the deliver time?
1) We have independent PMC department to arrange the production plan.

2) We have production meeting every Monday morning to report the production process and discuss the

The problems.
3) We will make production progress report in our system to ensure the related department will follow the next step process.If one problem happened during production period, all related team members will pay much attention to it and solve the problem in time.

 

3. How can you ensure the quality?

1) Will double confirm with client for drawing before production.

2) Serious control and management for drawing.

3) Cooperated with quality material supplier.

4) Experienced programmers and machinists.

5) Self-checking during production and checking record.

6) QC checked the size and surface, and made dimension inspection report.

7) Packaging department will double check surface.

8) The dimension report will be sent together with the shipment.

 

4. Is it possible to know how are my products going on without visiting your company?

   Yes. We will offer a detailed production schedule and send reports with digital pictures which show the production process.

 

5. How to pay for the order?

There are 4 options to pay the order, Kindly choose the most suitable way for you to arrange it.

1) Telegraphic Transfer (TT)

2)  Letter of Credit  (L/C)

3) Alibaba Trade Assurance

4) Paypal

 

6. How can I get sample?

1) Sample fee will be free if we have in stock, you just need to pay the shipping cost is OK.

2) The sample of your own design needs to pay for the mold set up charge,Samples production takes 5-7 working days after set up charge received & size drawing approval.

 

7. What is the shipping method?

Most of the goods were sent out by international airway express company like DHL, UPS, FedEx, TNT.

Usually takes around 3-5 working days (door to door service), We also can arrange shipment via seaway.

 

8. Can you give me help if my products are very urgent?

Yes, We can work overtime and add a few machines to produce these products if you need it urgently.

 

9. I want to keep our design in secret, can we sign NDA?

Sure, we will not display any customers' design or show to other people, we can sign NDA.